Service Advisor
If you are a natural people-pleaser and a good listener , then our dealership has the perfect job for you. We need more than an Automotive Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.
Job Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low pressure, high integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Education and/or Experience
A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
Paid Vacation
We offer Healthcare benefits for our employees
Short & Long Term Disability plan options
Dental Insurance
Employee discounts and packages
Our Company
Fun, Friendly and Fabulous – Come Join Our Team!
Welcome to our Employment Opportunities page!
If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.
