Experienced Service Advisor

Service Advisor

If you are a natural people-pleaser and a good listener , then our dealership has the perfect job for you. We need more than an Automotive Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Education and/or Experience

A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Paid Vacation
• We offer Healthcare benefits for our employees
• Short & Long Term Disability plan options
• Dental Insurance
• Employee discounts and packages

Our Company

Fun, Friendly and Fabulous – Come Join Our Team!

Welcome to our Employment Opportunities page!

If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.